Best Western Introduces We Care Clean Pogram at The Lodge on Lake Detroit

Best Western Introduces We Care Clean Program

Our Commitment To Keeping You Safe And Healthy With Industry-Leading Cleaning Standards

As the world begins to gradually reopen, we are excited to welcome our loyal guests back to our hotels while meeting your health and wellbeing standards. When you are ready to travel again, we understand that you will understandably have a heightened awareness and expectation of cleanliness when it comes to your choice of accommodations.

For nearly 75-years, Best Western® Hotels & Resorts has been an industry leader in our reputation for providing you with clean, well-maintained accommodations. In 2012, we became the first hotel brand to set a high-level of cleanliness with the roll out of our I Care Clean program in partnership with IDEO. At the onslaught of the COVID-19 pandemic, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocol. Now, as part of our ongoing commitment to keeping you safe and healthy during these challenging times, we have expanded on those industry-leading cleaning standards with the launch of the new We Care CleanSM program

Front Desk and Lobby

  • New protocols will minimize guest contact with personnel through a streamlined check-in and check-out process such as the use of Best Western’s Mobile Concierge platform.
  • Social distancing measures will be implemented, wellness best practices signs will be prominently posted, and all lobby brochures, magazines and papers will be removed.
  • Enhanced sanitization procedures will be in place at the front desk, in the lobby and across guest touch points throughout the hotel with disinfecting taking place regularly.
  • Sanitizing stations or wipes will be available throughout hotels.

Guestroom and Housekeeping

  • Our commitment to keeping you safe and healthy with industry-leading cleaning standards.
  • Unnecessary items will be removed from guest rooms, such as decorative pillows, bed scarves, paper notepads and pens.
  • For guest and employee safety and well-being, daily housekeeping service will be by request.

Temporary Breakfast Offerings

While recognizing the importance of a quality breakfast, offerings have been adapted to prioritize your health and safety, including:

  • Breakfast offerings that comply with local regulations, with breakfast rooms closed where required to avoid unnecessary guest congregation.
  • Enhanced ‘Grab & Go’ offerings will be implemented in most hotels providing guests with pre-packaged food and beverage options. Currently our Grab & Go Breakfast bags are available for guest pick up from 7-9 a.m. This includes: A water, fruit and scone, plus choice of Muslix (overnight oats, dried fruits, walnuts, apple, cinnamon) OR a hot breakfast sandwich of the day, (such as an English muffin with egg, meat, cheese and special sauce like aoli or Sriracha).
  • Hotels may opt to provide a “served” or pre-plated breakfast to minimize guest contact with food, beverages and surfaces, and cross contamination.

Public Amenities

  • When allowed to open, public amenities such as fitness centers, swimming pools and meeting rooms will be cleaned on closely monitored schedules with disinfecting chemicals. Each evening, these areas may also be sanitized with the use of electrostatic fogging, ozone generators or ultraviolet devices (once available).
  • Hand sanitizer or wipes will be provided for guests and employees in all public areas.

Hotel Employees and Staff Requirements:

  • Hotel employees will follow strict guidelines, including utilizing Personal Protective Equipment, frequent and stringent hand-washing protocols, and housekeepers/laundry staff will wear both gloves and a mask.
  • Employee workstations will be cleaned and disinfected after every shift.
  • Employees will be empowered to stay home if unwell, communicate their potential exposure to COVID-19 with management, and will be fully educated on how to maintain a safe and clean home.
Best Western Introduces We Care Clean Pogram at The Lodge on Lake Detroit
Reopen May 22, 2020 at The Lodge on Lake Detroit

Reopening The Lodge ~ May 22, 2020

The Lodge is now reopened. Given the times, Best Western offers a flexible Cancellation Policy for Reservations. Guests may cancel at any time, as long as cancellation occurs least 24 hours before arrival, and the reservation is cancelled on or before June 30, 2020.

LEARN MORE
Eco-Friendly Bath Amenities – BeeKind at the Lodge on Lake Detoit

Beekind Eco-Friendly
Bath Amenities

The Lodge on Lake Detroit is pleased to offer the new Beekind™ Collection of bath and body products from Gilchrist & Soames®. These unique products were chosen because they are the ideal combination of environmental responsibility and personal luxury.

LEARN MORE
Fine Eco-Friendly Wine – Cono Sur Wines at the Lodge on Lake Detoit

Fine Eco-Friendly Wine
Cono Sur at The Lodge

All of our wines at The Lodge represent Organic or Sustainable growth and wine-making practices. We are proud to offer these leaders in the green movement within the wine industry.

LEARN MORE

“Wonderful hotel! Has a `lodge’ theme, and you can tell that a lot of thought, money, planning, and effort went into the building of this hotel. Lots of natural wood throughout the building. Hotel is right on a lake, has a dock, and strongly promotes its `green’ theme, which is nice. Rooms are quiet and were very clean. High-end toiletries. Hotel is within walking distance of a beautiful nature walk/bike trail and gas station/convenience store, with eateries/other stores within one to two miles.”

DEBORAH L. – TRIP ADVISOR GUEST

“Amazing hotel!  They pride themselves on the eco-green atmosphere with biodegradable products and opportunities to re-use, re-new and refresh. The in-house spa features massages, facials, the whole pedi-mani routine. There is a perfect size pool and the rooms are fantastic. There is even a night light system in the bathrooms for any late night visits. Big oversize chairs to lounge in and comfy beds with beautiful linens. The staff is friendly and responsive. A great place to unwind and have an enjoyable glass of wine in the lobby while watching the sunset over the water.”

JANICE M – TRIP ADVISOR GUEST

Share This Story, Choose Your Platform!