Best Western Flexible Cancellation Policy for Reservations Made by June 30, 2020

Best Western Flexible Cancellation Policy for Reservations Made by June 30, 2020

Important Update for our Guests

The health, welfare and safety of our guests, employees and hoteliers is paramount at Best Western® Hotels & Resorts. The COVID-19 health crisis has had a tremendous impact on families, communities and businesses around the world. We understand that your travel plans may have been affected by the rapidly changing information on travel restrictions and event cancellations. With your safety and satisfaction at the heart of Best Western, we are working diligently to support you during this challenging time.

Best Western Cancellation Policy ~ Effective Date: March 23, 2020

As we continue to monitor the impact of COVID–19, the Best Western Hotels & Resorts cancellation policy is as follows:

  • Guests may cancel at any time, as long as cancellation occurs least 24 hours before arrival, and the reservation is cancelled on or before June 30, 2020.
  • Hotels will waive all fees associated with the cancellation of the booking.
  • Applies to all booking channels.

  • The policy applies to any reservation for any future arrival date.

  • The policy applies to hotels located in the U.S., Canada, and the Caribbean.
  • A more restrictive cancellation policy may apply to a limited number of high-demand dates at individual hotels.

• Cancellation Policy Frequently Asked Questions

Why are you making this change?

Best Western® Hotels & Resorts has a loyal customer base which has been negatively impacted by the current climate. This change will give you the flexibility and peace of mind you need when making a reservation.

If you booked through an online travel agent or other third-party, you are advised to contact the original booking provider for information on their policies.

When you booked, your reservation had a specific cancellation policy. This new policy supersedes that policy. If you booked the reservation through Best Western’s Central Reservations Office or on bestwestern.com, we can assist with the cancellation. However, if you made the reservation at the hotel, you will need to contact the hotel. Additionally, if you made the reservation through an online travel agency (e.g .Expedia or Booking.com), you need to contact the online travel agency to cancel the reservation.

Yes, the cancellation policy applies to all future arrival dates for reservations that are booked or changed, and then cancelled on or before June 30, 2020.

This new flexible cancellation policy allows you to change your reservation at any of our hotels in the U.S., Canada or the Caribbean, provided you cancel so at least 24 hours prior to your arrival, and the cancellation occurs by June 30, 2020. Cancellation policies outside of the U.S., Canada and the Caribbean may vary—please contact the hotel for information regarding cancellation policies outside this region.
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“Wonderful hotel! Has a `lodge’ theme, and you can tell that a lot of thought, money, planning, and effort went into the building of this hotel. Lots of natural wood throughout the building. Hotel is right on a lake, has a dock, and strongly promotes its `green’ theme, which is nice. Rooms are quiet and were very clean. High-end toiletries. Hotel is within walking distance of a beautiful nature walk/bike trail and gas station/convenience store, with eateries/other stores within one to two miles.”

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“Amazing hotel!  They pride themselves on the eco-green atmosphere with biodegradable products and opportunities to re-use, re-new and refresh. The in-house spa features massages, facials, the whole pedi-mani routine. There is a perfect size pool and the rooms are fantastic. There is even a night light system in the bathrooms for any late night visits. Big oversize chairs to lounge in and comfy beds with beautiful linens. The staff is friendly and responsive. A great place to unwind and have an enjoyable glass of wine in the lobby while watching the sunset over the water.”

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