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The Lodge on Lake Detroit Online Store FAQs

THE LODGE ON LAKE DETROIT
1200 East Shore Drive
Detroit Lakes, MN 56501
Tel: 218-847-VIEW (8439)
Toll Free: 800-761-VIEW (8439)


Our Guarantee

Shopping on the internet or by mail requires trust in the merchant - and we do our very best to earn your confidence on every order. Get to know us and we know you'll like us! Read more about The Lodge on Lake Detroit.

We will always provide the best quality product and online shopping experience possible.

Online Shopping - The Lodge on Lake DetroitShop Onlne It's the easiest way to order! It's safe and it's secure. Take a few moments to setup your shopping account and you're ready to go (or set it up after you've selected your items).

Phone The Lodge on Lake DetroitCall us Toll Free: 800-761-VIEW (800-761-8439).

Email The Lodge on Lake DetroitEmail us with any questions you may have and we'll respond promptly.

Frequently Asked Questions

The Lodge on Lake Detroit - Buy your Favorite Lodge Amenities Online to Enjoy at Home.

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The Lodge on Lake Detroit - Buy your Favorite Lodge Amenities Online to Enjoy at Home.
CREDIT CARDS     top

We accept VISA, MasterCard, American Express & Discover.

The Lodge on Lake Detroit - Buy your Favorite Lodge Amenities Online to Enjoy at Home.
CURRENCIES     top

All prices are in US dollars. Calculate the price in your currency using our Personal Currency Assistant. Clicking this link will open a small pop-up window that you can use without leaving the Lodge on Lake Detroit page.

The Lodge on Lake Detroit - Buy your Favorite Lodge Amenities Online to Enjoy at Home.
EMAIL ORDER ADVICE     top
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We provide automated email advice acknowledging your order including your order total.
The Lodge on Lake Detroit - Buy your Favorite Lodge Amenities Online to Enjoy at Home.
FOREIGN ORDERS     top

At this time The Lodge on Lake Detroit ships ONLY to the USA and Canada.

The Lodge on Lake Detroit - Buy your Favorite Lodge Amenities Online to Enjoy at Home.
ORDERS - HOW TO ORDER?     top

Review Ordered Items / Checkout

  • To review items ordered, select the "Basket Contents" or "Checkout" button/link at anytime.
  • Remove items as needed ("Remove" button next to each item)
  • Adjust quantity of items ordered by changing the "Quantity" field and clicking the "Update" button.
  • Select "Checkout" when satisfied with items ordered.
  • If you have an existing customer account, and you have already "signed-in", you will be shown your account information so that you may confirm it to be correct.
  • If you are not signed-in (logged-in) you will be offered that opportunity before proceeding so that your existing information can be used, saving you time.
  • If you do not have a customer account, you will be offered the opportunity to create one before proceeding -OR- you can elect to proceed without setting up an account.

Create Customer Account

  • Create and maintain your own account information.
  • Save time when you order again - no reentering your info
  • Credit card info is NOT stored.

DON'T Create Customer Account

You don't HAVE to create a customer account to order.
  • Select "Place order without account"
  • Enter information as prompted

Select your Shipping & Payment options

  • Select a shipping method.
  • Select a credit card type.

Enter your Payment Information

  • Complete the credit card information requested.
  • After you click "Continue" allow a few seconds for validation.

That's It! .. It takes longer to read about than to do!

  • You will receive an email order advise about your order and shipment.
The Lodge on Lake Detroit - Buy your Favorite Lodge Amenities Online to Enjoy at Home.
ORDERS - ORDER PROCESSING     top

How long does it take to get my order once it has been received?

You can have it tomorrow if you like. Depending on the shipping method you choose and the time of day your order is placed.

What is the normal turn-around time

All orders received over a weekend or holiday are processed the following business day

The Lodge on Lake Detroit - Buy your Favorite Lodge Amenities Online to Enjoy at Home.
PRIVACY POLICY     top

All the information provided to The Lodge on Lake Detroit as a result of your on-line purchase is treated as confidential, and will not be disclosed to any other parties.

The Lodge on Lake Detroit - Buy your Favorite Lodge Amenities Online to Enjoy at Home.
RETURN POLICY     top

Items (unused/undamaged/unopened) may be returned for a full refund (excluding gift cards) if it is received back within 30 days of purchase. Return shipping is at your own expense. Gift Cards may not be returned for a refund in part or in full. Refunds will be issued to the same credit card used for the on-line purchase.

If you received your item as a gift, your refund will be issued in the form of a gift card that can be used toward any service/product at The Spa Within. No cash refunds. Include a copy of your original receipt with your returned item. Thank you.

The Lodge on Lake Detroit - Buy your Favorite Lodge Amenities Online to Enjoy at Home.
SECURE ONLINE SHOPPING     top

Experts say e-commerce transactions are safer than ordinary credit card purchases. Every time you pay with a credit card at a store, in a restaurant, or over an 800 number--and every time you throw away a credit card receipt--you make yourself vulnerable to fraud.

Online purchases made with version 2.0 (or later) of Netscape Navigator or Microsoft Internet Explorer, provide for a secure connection from your computer to the online store, assuming the online store uses SSL protocol, which we do. This protects the information as it travels over the Internet. SSL uses public key encryption, one of the strongest encryption methods around.

In Navigator, you can tell that you're in the secure mode when an unbroken key or padlock appears on the bottom left corner of your browser window. Internet Explorer displays a lock on the bottom right of the screen. Another way to tell that a Web site is secured by SSL is when the URL begins with "https:" instead of "http:".

No e-commerce system can guarantee 100-percent protection for your credit card, but you're less likely to get your pocket picked online than in a real store.

The Lodge on Lake Detroit - Buy your Favorite Lodge Amenities Online to Enjoy at Home.
SHIPPING (CHARGES)     top

Shipping charges depend on the shipping method you select. These charges are indicated when you make that selection, and on your order.

The Lodge on Lake Detroit - Buy your Favorite Lodge Amenities Online to Enjoy at Home.
SHIPPING (HOW WE SHIP)     top
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You have the choice of regular US Mail, Pick up at The Lodge or by some form of UPS - depending on your selection.

GROUND UPS NOTE: Deliveries on Monday - Friday.

The Lodge on Lake Detroit - Buy your Favorite Lodge Amenities Online to Enjoy at Home.
SHOPPING CART     top

In any product display, you will see a button "Add to Cart" in front of each item.

To add items to your Shopping Cart:

  • Enter the quantity desired
  • Click to add the product to your shopping cart
The Shopping Cart holds everything you have decided to order and you can order as many items as you like. You can view the products you have added to your cart simply by clicking on the "Basket Contents" at the TOP of every shopping page.

To remove an item from your shopping cart, click the "Remove From Cart" button. To clear all the items from your shopping cart, click on the "Reset" button.

The Lodge on Lake Detroit - Buy your Favorite Lodge Amenities Online to Enjoy at Home.
TAXES (SALES, ETC.)     top

Minnesota residents ONLY, 6.875% will be added to your order total to cover sales tax.


Order FAQs
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Copyright © 2005-2009 The Lodge on Lake Detroit, All Rights Reserved.
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